Policies & Procedures


Whilst we try to accommodate everybody in the studio some people with mobility problems may be restricted from entering the studio due to it being down stairs with no wheelchair or lift access, and unfortunately the building and grounds are listed so there is no option to be able to change it or indeed add something to help. We are extremely sorry to those who are restricted and would be unable to enter, with this being said we are more than happy to provide support and aid people with mobility problems to navigate the stairs if they so wish.


Our aftercare policy is in place to ensure our clients receive the best care following their piercing. All aftercare is given verbally after a procedure, on a pamphlet and also via an email sent automatically upon filling in a disclaimer. Aftercare of your piercing is just as important as picking the right studio and jewellery to perform the piercing. Poor aftercare is the leading cause of problems with piercings.


Under anti-discrimination laws, businesses can refuse service to any person for any reason, unless the business is discriminating against a protected class. At the national level, protected classes include: Race or skin tone, national origin or citizenship status.
However, we will not tolerate:

Disruptive or abusive behaviour

Legal requirements, this means we reserve the right to refuse anybody who appears to be under the age of consent, or those who do not provide adequate Identification to prove legal guardianship or parental rights.

Safety reasons, if for any reason we would deem a procedure to be unsafe for either us or indeed the client, usually based on medical grounds. In some instances a GP letter will suffice so a procedure can go ahead.

Intoxication, we will not perform any procedures to anybody who is obviously under the influence of alcohol or narcotics.

We will not discriminate, refuse entry or service to someone legally accompanied by a working guide, hearing or assistance dog, even though we generally don’t allow customers to bring animals into the premises, we do allow service animals into the reception area.

GDPR – we take your privacy extremely seriously and all data is held digitally in compliance with GDPR legislation. However, in certain instances confidentiality guidelines may be overridden if :

  • We believe the client is at risk of self harm,
  • We believe the client is intending on harming or abusing a child,
  • Or if we believe that a client is involved with terrorist activities.
  • We are under a legal obligation to report these findings to the appropriate legal authorities.

A Piercee’s Bill of Rights

To be pierced in a hygienic environment by a clean, conscientious, sober piercer wearing a fresh pair of disposable medical examination gloves.

To be pierced with a brand new, completely sterilized single-use needle that is immediately disposed of in a medical Sharps container after use on one piercing.

To be touched only with freshly sterilized and appropriate implements, properly used and disposed of or re-sterilized (where appropriate) in an autoclave prior to use on anyone else.

To know that piercing guns are NEVER appropriate, and are often dangerous when used on anything — including earlobes.

To the peace of mind that comes from knowing that their piercer knows and practices the very highest standards of sterilization and hygiene.

To a have a knowledgeable piercer evaluate and discuss appropriate piercings and jewelry for her/his individual anatomy and lifestyle.

To be fully informed of all risks and possible complications involved in his/her piercing choice before making any decisions.

To seek and receive a second opinion either from another piercer within the studio or from another studio.

To have initial piercings fitted with jewellery of appropriate size, material, design, and construction to best promote healing. Gold-plated, gold-filled or sterling silver jewellery is never appropriate for any new or unhealed piercing.

To see pictures, be given a tour of the piercing studio, and to have all questions fully and politely answered before making or following through on any decision.

To be fully informed about proper aftercare, both verbally and in writing, and to have continuing access to the piercer for assistance throughout the healing process.

To be treated with respect, sensitivity and knowledge regardless of gender, sexual orientation, race, religion, ethnicity, ability, health status or piercing choice.

To change her/his mind, halt the procedure and leave at any point if the situation seems uncomfortable or improper.

– JIM WARD ( as set out by Jim Ward in his book Running the Gauntlet)